Understanding Your NDIS Plan




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You have received your NDIS Plan after you attended a meeting with either an NDIA planner or a LAC/ Planner from one of the partner organisations. 

In a lot of cases, you will receive the plan, either by:

  • Mail
  • Email
  • A phone call from your LAC/ Planner or
  • It appears in the MyPlace Portal


It is often the case that the LAC has not had an appointment with you about where to go next.

The NDIS Plan describes and details exactly how the NDIS sees your needs for Services and Supports.
The plan has been broken into sections which detail:
  • Your Profile
  • Your Goals
  • Your Funding


Most people have limited knowledge of where to go next or who to talk to for advice.

Quite often you call a friend or a person you know who is also a participant or caring for a participant on the NDIS. 

Sometimes, you may also receive a copy of the NDIS Booklet 3.



Supporting Effective Communication

A Worker Orientation Module called ‘Quality, Safety and You’ will assist all NDIS workers to better support people with disability.

This module is an interactive online course that explains the obligations of workers under the NDIS Code of Conduct – from the perspective of NDIS participants. It was developed in consultation with the sector, including NDIS providers and people with a disability.

All registered NDIS providers under the NDIS Commission should include the module within their induction process for workers, and encourage existing workers to undertake the module over time, as part of their ongoing learning and to support compliance with the NDIS Code of Conduct.

It takes approximately 90 minutes to complete the four modules. Once completed, workers will receive a Certificate of Completion.

During the module, workers are encouraged to consider and respond to different scenarios in the context of supporting a person with disability. On completion of the module, workers will have an understanding of the role of the NDIS Quality and Safeguards Commission and their roles and responsibilities under the Code of Conduct including: human rights, respect and risk.

Supporting Effective Communication

Effective communication upholds the rights of people with disabilities to have choice and control and to make decisions about their own lives. With effective communication, workers can support and enable people to express themselves, to be heard and be safe.

So how can you, as an NDIS worker, best support effective communication?

The Supporting Effective Communication e-learning module demonstrates – from the perspective of NDIS participants – what effective communication looks like, and how it supports choice and control.

The module was co-designed and developed in consultation with the sector, including people with disability and NDIS providers and workers.

Module content

The module is made up of three topics that provides you with information, scenarios, tips, and practical actions that can be taken to reduce risks associated with the communication support needs of people with disability.

The Supporting Effective Communication module looks at:

  • What effective communication looks like and how it supports choice and control.
  • The different ways in which we communicate.
  • Times when effective communication is very important.
  • How workers can support effective communication with people with disability.

The module includes a downloadable ‘Supporting Effective Communication Checklist’ and links to useful resources.

The NDIS is an ever changing, at times complex, Government Insurance Scheme for people with Disabilities.

This course will decrease the mystery and increase your knowledge of the NDIS.


This course has been designed for people that wish to increase their knowledge of the NDIS.
It is a great starting point for NDIS Participants, Parents, Carers and People working within the NDIS sector.

This Course Will Help You With

  • NDIS Terminology & Acronyms
  • Disability Acronyms
  • NDIS Organisational Structure
  • NDIS Key Wording
  • What a plan looks like
  • Understanding the sections
  • Basic overview of the NDIS Pricing Arrangements and Price Limits Guide (NDIS Price Guide)
  • How to relate the NDIS Plan to the NDIS Price Guide
  • NDIS Service Provider travel costs
  • What is a Service Agreement
  • What I can do with my funding 
  • What I can’t do with my funding

Text that is in “Purple” is a direct copy from the source stated in the link on the page or at the start of the lesson.