General Claiming Rules is a breakdown of the many different types of claims and how they are processed.  This is important as a lot of misunderstanding occurs around claiming payment for supports and services.

These include:

  • Service Agreements
  • Service Bookings
  • Time of Day and Time of Week
  • Claiming for Telehealth Services
  • Claiming for Non-Direct Services
  • Claiming for Activity Based Transport
  • Regional, Remote and Very Remote Areas
  • Claiming for Group Based Supports
  • Programs of Support
  • Claiming for Centre Based Social, Economic and Community Participation Supports
  • Claiming for Establishment Fees for Personal Care/Participation Supports 
  • Irregular SIL Supports 
  • Claiming for Shadow Shifts
  • Other Considerations