What if you need to replace the assistive technology?

If you need to replace your assistive technology, we’ll help fund it as soon as possible.

Assistive technology may need replacing when:

  • it doesn’t work anymore, or keeps breaking down
  • it’s dangerous to keep using
  • a child has outgrown their assistive technology
  • it’s broken – beyond repair.

We can include some funding for replacements in your Capital – Assistive Technology budget without a full assessment. This happens during the planning process.

We generally only replace items you got through the NDIS (or another Scheme) that is in your NDIS plan. We also need to know that you were recently using it. You can send us a tax invoice, receipt, or report from a repairer stating the item’s condition.

You also need to show us that:

  • you still have the same support needs and do not expect changes in the next 12 months. An assessment from the last two years shows this. Or, we can take a letter or email from an assistive technology assessor
  • the assistive technology is less than $15,000. You’ll usually need to give us one quote.

If your plan is already in place and you don’t have enough funds for a replacement, you need a plan review. 

Learn more about What happens during a plan review.

What if the replacement you need is more than $15,000?

You need to give us a written assessment from an assistive technology assessor, and, if possible, a quote for the item. This is the same process as getting a new item of this cost.

Before you have a plan review, think about if your assistive technology might need replacing soon. Your Early Childhood Partner, LAC or planner can talk about including the funding in your next plan.

If you’ve run out of budget and need a replacement, you may need a plan review.

Learn more about What happens during a plan review.

What happens once you have the funding for the replacement?

If your plan has a specific description of the support, then you need to buy a replacement that matches that description. For example, your plan may say you need a certain type of wheelchair. This is known as a “stated support” in your plan.

If there isn’t a specific description, your replacement item doesn’t need to be exactly the same as your existing one. We know suppliers will have new models over time.

An assistive technology assessor can help you with this. This is so it has all the features you need to achieve your goals. And, the replacement is best suited for where you want to use it.

Assistive technology assessors include allied health practitioners, continence nurses, rehabilitation engineers or other suitably qualified professional practitioners.