Complaints and problems with Assistive Technology and Equipment go hand in hand. The question though is how to go about resolving the problem. The ACCC recommends the following methods.
The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use our complaint letter template to help you draft a letter to the business.
- There are three steps to follow when making a complaint, but the first step is always to contact the business to explain the problem and how you would like it fixed.
- The repair, replace, refund problem solver helps you understand your consumer rights and the steps you can take to resolve a problem.
- Always try to resolve a problem with a business before seeking help from the ACCC. You can do this by speaking directly with the salesperson or manager or if this fails, by writing a complaint letter.