Increase social confidence and moral support.
Listen, be supportive, develop a rapport.
Show the way the journey can go, demonstrate different perspectives.
Lead by example.
Give the participant control, authority and/or means to achieve.
Maintain privacy & confidentiality at all times
Demonstrated knowledge and understanding of the NDIS.
- the NDIS Act 2013
- the NDIS Commission
- the NDIS Quality and Safe Guards Commission
- the processes of the NDIS
- the NDIS Pricing Arrangements and Price Limits
- the fact that a person doesn't just have a disability, but subsequent conditions
- the ability to collaborate with Service Providers
Demonstrated knowledge and understanding of the a variety of Disabilities and Conditions.
Knowledge of the types of information, documentation, reports, assessments, etc required.
Ability to engage with participants and build trusted empowering relationships that motivate and build capacity through experience
Ability and willingness to use lived experience to put the participant at ease through realisation that you understand.
Ability to think outside of the box.
Ability to simplify the NDIS and its processes.
Give the participant time to finish what they are saying.
Pickup on body language
If you don't know the answer, say so. You can always have the Mentor get back to them with the correct answer
Give the participant your undivided attention, and acknowledge the message they are relaying
Show That You're Listening
Let them know they are not alone.
The NDIS is about giving them quality of life, through assisting them with the services and supports they require