You can make a request for internal review of a decision by:
- submitting a written request to:
Chief Executive Officer
National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601
- talking to someone at an NDIA office
- calling 1800 800 110
- sending an email to: firstname.lastname@example.org
When you ask for a review, explain why you think the decision is not right.
Download Application for a review of a decision (PDF 471KB) form.
You don’t have to use this form but it can help you describe why you want an internal review of the decision.
What happens next?
The NDIA staff member responsible for the internal review will make a decision, as soon as reasonably practical, to confirm, vary or set aside and substitute the earlier decision.
What if you are still not happy after the internal review of the decision?
If you are still not happy after the internal review of the decision, you can apply for a Administrative Appeals Tribunal (AAT) review. This is a tribunal outside the NDIA.
You cannot ask the AAT to review an NDIA decision until the NDIA has internally reviewed it.
For information about applying for an AAT review, see the AAT website: AAT: National Disability Insurance Scheme applicants (new window) or call 1800 228 333.
What if I have concerns about the decision-making process?
If you are not satisfied with the way the NDIA carried out its decision-making, or how the NDIA dealt with you during the review process, you can make a complaint.